The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company / Joseph A. Michelli.
Material type:
TextPublisher: New York : McGraw-Hill, 2008Description: xvi, 284 p. : ill. (some col.) ; 23 cmISBN: 9780071548335Other title: five leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel companySubject(s): Ritz-Carlton Hotels (Firm) -- Management -- Case studies | Corporate culture | Customer services | Leadership | Success in business | Total quality management
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HD57.7 .M42 2008 (Browse shelf) | Available | 0002943I |
Includes bibliographical references (p. 265-271) and index.