Michelli, Joseph A., 1960-
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company / five leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company. Joseph A. Michelli. - New York : McGraw-Hill, 2008. - xvi, 284 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 265-271) and index.
9780071548335
Ritz-Carlton Hotels (Firm)--Management--Case studies.
Corporate culture
Customer services
Leadership
Success in business
Total quality management
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company / five leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company. Joseph A. Michelli. - New York : McGraw-Hill, 2008. - xvi, 284 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 265-271) and index.
9780071548335
Ritz-Carlton Hotels (Firm)--Management--Case studies.
Corporate culture
Customer services
Leadership
Success in business
Total quality management