GCC Library catalog › Results of search for 'au:"Zeithaml, Valarie A.,"'

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	1.	Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.] by Bitner, Mary Jo \| Gremler, Dwayne D \| Wilson, Alan M \| Zeithaml, Valarie A. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Berkshire : McGraw-Hill, 2016Availability: Items available for loan: Call number: HF5415 .S478 2016 (1). Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, University of North Carolina at Chapel Hill, Mary Jo Bitner, Arizona State University, Dwayne D. Gremler, Bowling Green State University. by Zeithaml, Valarie A [author.] \| Bitner, Mary Jo [author.] \| Gremler, Dwayne D [author.]. Edition: Seventh Edition.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : McGraw-Hill, [2018]Copyright date: ©2018Availability: Items available for loan: Call number: HD9980.5 .Z45 2018 (1). Place hold Add to cart (remove)

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