Quality and performance excellence : management, organization, and strategy / James R. Evans.

By: Evans, James R [author.]Material type: TextTextPublisher: Boston, MA : Cengage Learning, [2017]Copyright date: ©2017Edition: Eighth editionDescription: xv, 470 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781305662223 ; 1305662229 Subject(s): Total quality managementLOC classification: HD62.15 | .E92 2017
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Includes bibliographical references and index (pages 465-470).

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