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Evans, James R.,

Quality and performance excellence : management, organization, and strategy / James R. Evans. - Eighth edition. - xv, 470 pages : illustrations ; 24 cm

Includes bibliographical references and index (pages 465-470).

ISBN: 9781305662223 1305662229

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / .E92 2017

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