Managing quality : strategic issues in health care management / edited by Huw T.O. Davies, Manouche Tavakoli, Mo Malek and Aileen R. Neilson, Department of Management, University of St Andrews, Scotland.
Material type:
TextSeries: Routledge revivals: Publisher: London : Routledge, Taylor & Francis Group, 2018Description: 1 online resourceContent type: text Media type: computer Carrier type: online resourceISBN: 9780429450013; 042945001XSubject(s): Health services administration -- Great Britain -- Congresses | Total quality management in human services -- Great Britain -- Congresses | POLITICAL SCIENCE / Public Policy / Social Security | POLITICAL SCIENCE / Public Policy / Social Services & WelfareGenre/Form: Conference papers and proceedings. | Electronic books.Additional physical formats: Print version:: No titleDDC classification: 362.1068 LOC classification: RA395.G7 2018ebOnline resources: EBSCOhost Online resource ; title from PDF title page (EBSCO, viewed December 28, 2018).
"First published 1999 by Ashgate Publishing."
Includes bibliographical references.
Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures; List of Tables; Acknowledgments; Preface; Section 1: Scene Setting; 1 Is Health Care a Business? An Analysis of Health Care, and its Consideration as a Business; 2 Managing the Design of Health Care Services; Section 2: Quality in Health Care; 3 Towards Critical Quality; 4 Whose Quality? Different Interest Groups' Perspectives on Health Care Quality; 5 The Quantification of Patient Satisfaction; 6 Managing Clinical Audit: Diagnosing the Problems and Designing Solutions
7 Improving Child Dental Health in Scotland: An Audit in Primary Care8 Human Resource Management Audits: Contributions to Quality; Section 3: Using Performance Indicators; 9 What Are We Counting with Hospital Episode Statistics (HES)?; 10 Clinical Outcomes Indicators in Scotland: Lessons and Prospects; 11 What do Managers and Physicians Prefer as Indicators of Clinical Outcome?; 12 Performance Indicators: A Patient-centred Approach; 13 Is Indicator Use for Quality Improvement and Performance Measurement Compatible?; 14 Published Health Outcomes: Guiding Lights or Wreckers' Lanterns?
Master record variable field(s) change: 050, 072, 082, 650