Managing quality : strategic issues in health care management /
edited by Huw T.O. Davies, Manouche Tavakoli, Mo Malek and Aileen R. Neilson, Department of Management, University of St Andrews, Scotland.
- 1 online resource.
- Routledge revivals .
- Routledge revivals. .
"First published 1999 by Ashgate Publishing."
Includes bibliographical references.
Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures; List of Tables; Acknowledgments; Preface; Section 1: Scene Setting; 1 Is Health Care a Business? An Analysis of Health Care, and its Consideration as a Business; 2 Managing the Design of Health Care Services; Section 2: Quality in Health Care; 3 Towards Critical Quality; 4 Whose Quality? Different Interest Groups' Perspectives on Health Care Quality; 5 The Quantification of Patient Satisfaction; 6 Managing Clinical Audit: Diagnosing the Problems and Designing Solutions 7 Improving Child Dental Health in Scotland: An Audit in Primary Care8 Human Resource Management Audits: Contributions to Quality; Section 3: Using Performance Indicators; 9 What Are We Counting with Hospital Episode Statistics (HES)?; 10 Clinical Outcomes Indicators in Scotland: Lessons and Prospects; 11 What do Managers and Physicians Prefer as Indicators of Clinical Outcome?; 12 Performance Indicators: A Patient-centred Approach; 13 Is Indicator Use for Quality Improvement and Performance Measurement Compatible?; 14 Published Health Outcomes: Guiding Lights or Wreckers' Lanterns?
9780429450013 042945001X
Health services administration--Great Britain--Congresses.
Total quality management in human services--Great Britain--Congresses.
POLITICAL SCIENCE / Public Policy / Social Security.
POLITICAL SCIENCE / Public Policy / Social Services & Welfare.
Conference papers and proceedings.
Electronic books.
RA395.G7 2018eb
362.1068
"First published 1999 by Ashgate Publishing."
Includes bibliographical references.
Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures; List of Tables; Acknowledgments; Preface; Section 1: Scene Setting; 1 Is Health Care a Business? An Analysis of Health Care, and its Consideration as a Business; 2 Managing the Design of Health Care Services; Section 2: Quality in Health Care; 3 Towards Critical Quality; 4 Whose Quality? Different Interest Groups' Perspectives on Health Care Quality; 5 The Quantification of Patient Satisfaction; 6 Managing Clinical Audit: Diagnosing the Problems and Designing Solutions 7 Improving Child Dental Health in Scotland: An Audit in Primary Care8 Human Resource Management Audits: Contributions to Quality; Section 3: Using Performance Indicators; 9 What Are We Counting with Hospital Episode Statistics (HES)?; 10 Clinical Outcomes Indicators in Scotland: Lessons and Prospects; 11 What do Managers and Physicians Prefer as Indicators of Clinical Outcome?; 12 Performance Indicators: A Patient-centred Approach; 13 Is Indicator Use for Quality Improvement and Performance Measurement Compatible?; 14 Published Health Outcomes: Guiding Lights or Wreckers' Lanterns?
9780429450013 042945001X
Health services administration--Great Britain--Congresses.
Total quality management in human services--Great Britain--Congresses.
POLITICAL SCIENCE / Public Policy / Social Security.
POLITICAL SCIENCE / Public Policy / Social Services & Welfare.
Conference papers and proceedings.
Electronic books.
RA395.G7 2018eb
362.1068