| 000 | 01115nam a2200265 4500 | ||
|---|---|---|---|
| 003 | OCoLC | ||
| 005 | 20180706101558.0 | ||
| 008 | 080214s2008 nyua b 001 0 eng | ||
| 020 | _a9780071548335 | ||
| 040 |
_aDLC _cDLC _dBAKER _dBTCTA _dYDXCP _dC#P _dBWX _dCDX _dHNW _dIG# _dUKM _dNLGGC _dCVU _dHKGCC |
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| 090 | 3 |
_aHD57.7 _b.M42 2008 |
|
| 100 | 1 |
_aMichelli, Joseph A., _d1960- |
|
| 245 | 1 | 4 |
_aThe new gold standard : _b5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company / _cJoseph A. Michelli. |
| 246 | _afive leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2008. |
||
| 300 |
_axvi, 284 p. : _bill. (some col.) ; _c23 cm. |
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| 504 | _aIncludes bibliographical references (p. 265-271) and index. | ||
| 610 | 2 | 0 |
_aRitz-Carlton Hotels (Firm) _xManagement _vCase studies. |
| 650 | 0 | _aCorporate culture | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aLeadership | |
| 650 | 0 | _aSuccess in business | |
| 650 | 0 | _aTotal quality management | |
| 942 |
_2lcc _cBK |
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| 999 |
_c6626 _d6626 |
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