| 000 | 00778nam a2200229 4500 | ||
|---|---|---|---|
| 008 | 110609s2011 nyua 001 0 eng | ||
| 020 | _a9780670920976 | ||
| 040 |
_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dVKC _dHKP _dHKGCC |
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| 090 | 3 |
_aHF5415.5 _b.S41 2011 |
|
| 100 | 1 | _aShapiro, Aaron. | |
| 245 | 1 | 0 |
_aUsers, not customers : _bwho really determines the success of your business / _cAaron Shapiro. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bPortfolio/Penguin, _c2011. |
||
| 300 |
_a243 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aElectronic commerce | |
| 650 | 0 |
_aInformation technology _xManagement |
|
| 650 | 0 | _aInternet marketing | |
| 942 |
_2lcc _cBK |
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| 999 |
_c6591 _d6591 |
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