| 000 | 01050nam a2200277 4500 | ||
|---|---|---|---|
| 008 | 060811s2006 cc a b 000 0 chi d | ||
| 020 | _a9629371200 | ||
| 020 | _a9789629371203 | ||
| 040 |
_aCPV _cCPV _dHKGCC |
||
| 066 | _c$1 | ||
| 090 | 3 |
_aHF5415.5 _b.L4 2006 |
|
| 100 | 1 |
_6880-01/$1 _a梁偉強. |
|
| 880 | 1 |
_6100-01 _aLiang, Weiqiang. |
|
| 245 | 1 | 0 |
_6880-02/$1 _a叫好叫座 : _b如何締造完美的服務體驗? / _c梁偉強, 游漢明. |
| 880 | 1 | 0 |
_6245-02 _aJiao hao jiao zuo : _bru he di zao wan mei de fu wu ti yan? / _cLiang Weiqiang, You Hanming. |
| 246 | 1 |
_iEnglish title on t.p. verso: _aProfessional service marketing |
|
| 260 |
_6880-03/$1 _a香港 : _b香港城市大學出版社, _cc2006. |
||
| 880 |
_6260-03 _aXianggang : _bXianggang cheng shi da xue chu ban she, _c2006. |
||
| 300 |
_aix, 197 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aService industries | |
| 700 | 1 |
_6880-04/$1 _a游漢明. |
|
| 880 | 1 |
_6700-04 _aYou, Hanming. |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c2170 _d2170 |
||