000			03598cam a2200625Ii 4500
001			on1080247522
003			OCoLC
005			20240608145254.0
006			m d
007			cr |n|||||||||
008			201215s2018 enk fob 100 0 eng d
019			_a1080280239
020			_a9780429450013 _q(electronic bk.)
020			_a042945001X _q(electronic bk.)
020			_z1138326100
020			_z9781138326101
035			_a1990123 _b(N$T)
035			_a(OCoLC)1080247522 _z(OCoLC)1080280239
040			_aYDX _beng _erda _epn _cYDX _dN$T _dEBLCP _dHKGCC
043			_ae-uk---
049			_aMAIN
050		4	_aRA395.G7 _b.M36 2018eb
072		7	_aPOL _x027000 _2bisacsh
072		7	_aPOL _x019000 _2bisacsh
082	0	4	_a362.1068 _223
090		3	_aRA395.G7 _b.M36 2018eb
245	0	0	_aManaging quality : _bstrategic issues in health care management / _cedited by Huw T.O. Davies, Manouche Tavakoli, Mo Malek and Aileen R. Neilson, Department of Management, University of St Andrews, Scotland.
264		1	_aLondon : _bRoutledge, Taylor & Francis Group, _c2018.
300			_a1 online resource
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
490	0		_aRoutledge revivals
500			_aFirst published 1999 by Ashgate Publishing.
504			_aIncludes bibliographical references.
505	0		_aCover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures; List of Tables; Acknowledgments; Preface; Section 1: Scene Setting; 1 Is Health Care a Business? An Analysis of Health Care, and its Consideration as a Business; 2 Managing the Design of Health Care Services; Section 2: Quality in Health Care; 3 Towards Critical Quality; 4 Whose Quality? Different Interest Groups' Perspectives on Health Care Quality; 5 The Quantification of Patient Satisfaction; 6 Managing Clinical Audit: Diagnosing the Problems and Designing Solutions
505	8		_a7 Improving Child Dental Health in Scotland: An Audit in Primary Care8 Human Resource Management Audits: Contributions to Quality; Section 3: Using Performance Indicators; 9 What Are We Counting with Hospital Episode Statistics (HES)?; 10 Clinical Outcomes Indicators in Scotland: Lessons and Prospects; 11 What do Managers and Physicians Prefer as Indicators of Clinical Outcome?; 12 Performance Indicators: A Patient-centred Approach; 13 Is Indicator Use for Quality Improvement and Performance Measurement Compatible?; 14 Published Health Outcomes: Guiding Lights or Wreckers' Lanterns?
588	0		_aOnline resource ; title from PDF title page (EBSCO, viewed December 28, 2018).
590			_aMaster record variable field(s) change: 050, 072, 082, 650
650		0	_aHealth services administration _zGreat Britain _vCongresses
650		0	_aTotal quality management in human services _zGreat Britain _vCongresses
650		7	_aPOLITICAL SCIENCE / Public Policy / Social Security _2bisacsh
650		7	_aPOLITICAL SCIENCE / Public Policy / Social Services & Welfare _2bisacsh
655		7	_aConference papers and proceedings. _2lcgft
655		4	_aElectronic books.
700	1		_aDavies, H. T. O., _eeditor.
700	1		_aTavakoli, Manouche, _eeditor.
700	1		_aMalek, M., _eeditor.
700	1		_aNeilson, Aileen R., _eeditor.
776	0	8	_iPrint version: _z1138326100 _z9781138326101 _w(OCoLC)1047631128
856	4	0	_3EBSCOhost _uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1990123
942			_2lcc _cEBK
938			_aEBSCOhost _bEBSC _n1990123
994			_a92 _bHKGCC
999			_c11998 _d11998