| 000 | 01311nam a2200229 4500 | ||
|---|---|---|---|
| 005 | 20180901100457.0 | ||
| 008 | 120925s2014 ohua b 001 0 eng d | ||
| 020 | _a1133955932 | ||
| 020 | _a9781133955931 | ||
| 035 | _a(OCoLC)811596947 | ||
| 040 |
_aBTCTA _beng _cBTCTA _dYDXCP _dTXI _dOKU _dHKGCC |
||
| 090 | 3 |
_aHD62.15 _b.E93 2014 |
|
| 100 | 1 |
_aEvans, James R. _q(James Robert), _d1950- |
|
| 245 | 1 | 0 |
_aQuality and performance excellence : _bmanagement, organization, and strategy / _cJames R. Evans. |
| 250 | _a7th ed. | ||
| 260 |
_aMason, OH : _bSouth-Western/Cengage Learning, _c2014. |
||
| 300 |
_axv, 479 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aIntroduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change. | |
| 650 | 0 | _aTotal quality management | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c10799 _d10799 |
||