000			01088nam a2200277 4500
999			_c10696 _d10696
003			OSt
005			20210414150840.0
008			130205s2013 nyu 000 0 eng
010			_a2013932467
020			_a9783642331428 (hard cover : alk. paper)
035			_a17614159
040			_aDLC _cDLC _dHKGCC
042			_apcc
090		3	_aHF5548.2 _b.F85 2013
100	1		_aDumas, Marlon.
245	1	0	_aFundamentals of business process management / _cMarlon Dumas, Marcello La Rosa, Jan Mendling.
250			_a1st ed.
260			_aNew York : _bSpringer, _c2013.
300			_axxvii, 399 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and index.
520			_aBusiness Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates.
650		0	_aBusiness _xData processing _xManagement
650		0	_aReengineering (Management)
700	1		_aDumas, Marlon.
942			_2lcc _cBK