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Jue ji : ru he da zao shi jie ji de ke hu fu wu / 絕技 : 如何打造世界級的客戶服務 / (美)托尼.克拉姆(Tony Cram)著 ; 秦其伦绎. Qin, Qilun. by Cram, Tony | 秦其伦. Material type:  Text; Format:
print
; Literary form:
Not fiction
Language: Chinese Original language: English Publisher: Beijing : Shang wu yin shu guan, 2013. Publisher: 北京 : 商务印书馆, 2013Other title: Ru he da zao shi jie ji de ke hu fu wu Other title: How to build world-class customer service | 如何打造世界級的客戶服務.Availability: Items available for loan: Call number: HF5415.5 .C71 2013 (1).
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She hui xin li xue bi ji / 社会心理学笔记 / 王东编著. Wang, Dong. by 王东. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Beijing : Shang wu yin shu guan, 2012. Publisher: 北京 : 商务印书馆, 2012Availability: Items available for loan: Call number: HM1033 .W15 2012 (1).
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Fa zhan xin li xue bi ji / 发展心理学笔记 / 沈莉编著. Shen, Li. by 沈莉. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Beijing : Shang wu yin shu guan, 2013. Publisher: 北京 : 商务印书馆, 2013Availability: Items available for loan: Call number: BF713 .S43 2013 (1).
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Gong cheng xin li xue bi ji / 工程心理学笔记 / 牟书编著. Mou, Shu. by 牟书. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Beijing : Shang wu yin shu guan, 2013. Publisher: 北京 : 商务印书馆, 2013Availability: Items available for loan: Call number: TA166 .M68 2013 (1).
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Ren ge xin li xue bi ji / 人格心理学笔记 / 陈红编著. Chen, Hong. by 陈红. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Beijing : Shang wu yin shu guan, 2013. Publisher: 北京 : 商务印书馆, 2013Availability: Items available for loan: Call number: BF698 .C43 2013 (1).
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Jing yi si xiang : xiao mie lang fei, chuang zao cai fu / 精益思想 : 消灭浪费, 创造财富 版) / 詹姆斯。P.沃麦克, 丹尼尔。T.琼斯著 ; 沈希瑾, 张文杰, 李京生译. Shen, Xijin. Zhang, Wenjie. Li, Jingsheng. by Womack, James P | Jones, Daniel T | 沈希瑾 | 张文杰 | 李京生. Edition: 第2版.Material type: Text; Format:
print
; Literary form:
Not fiction
Language: Chinese Original language: English Publisher: Beijing : Shangwu yin shu guan, 2005. Publisher: 北京 : 商务印书馆, 2005Availability: Items available for loan: Call number: HD58.9 .W66127 2005 (1).
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Feibian she hui zhu yi / 费边社会主义 / 乔。柯尔著 ; 夏遇南, 吴澜译 ;柴金如校. Xia, Yunan, by Cole, G. D. H. (George Douglas Howard), 1889-1959 | 夏遇南, 1935-. Material type: Text; Format:
print
; Literary form:
Not fiction
Language: Chinese Original language: English Publisher: Beijing : Shang wu yin shu guan, 1984. Publisher: 北京 : 商务印书馆, 1984Availability: Items available for loan: Call number: HX11.F5 C612 1984 (1).
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Ji fa zi shen huo li / 激發自身活力 / 多湖辉著 ; 韩秀英译. Tago, Akira, Han, Xiuying. by 多湖辉, 1926- | 韩秀英. Edition: 第1版.Material type: Text; Format:
print
; Literary form:
Not fiction
Language: Chinese Original language: Japanese Publisher: Beijing : Shang wu yin shu guan guo ji, 2012 Publisher: 北京 : 商务印书馆國际, 2012Availability: Items available for loan: Call number: BF575.A85 T13 2012 (1).
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