Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextSeries: The McGraw-Hill/Irwin series operations managementPublisher: Boston : McGraw-Hill, 2008Edition: 6th edDescription: xvii, 537 p. : ill. ; 28 cm. + 1 computer optical discISBN: 9780071263467; 978007126346D (CD)Subject(s): Service industries -- Management
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Diverse Material | Gratia Christian College Library Book Shelves | Print book | HD9980.5 F57 2008 (Browse shelf) | Available | 0000844G | ||
| Diverse Material | Gratia Christian College Library Request at Counter | Print book | HD9980.5 F57 2008 (Browse shelf) | cd-rom | Missing | 0000845H |
1 CD inserted in pocket at the back of the book.
Includes bibliographical references and indexes.