GCC Library catalog › Results of search for 'au:"Cram, Tony."'

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	1.	Jue ji : ru he da zao shi jie ji de ke hu fu wu / 絕技 : 如何打造世界級的客戶服務 / (美)托尼.克拉姆(Tony Cram)著 ; 秦其伦绎. Qin, Qilun. by Cram, Tony \| 秦其伦. Material type: Text; Format: print ; Literary form: Not fiction Language: Chinese Original language: English Publisher: Beijing : Shang wu yin shu guan, 2013. Publisher: 北京 : 商务印书馆, 2013Other title: Ru he da zao shi jie ji de ke hu fu wu Other title: How to build world-class customer service \| 如何打造世界級的客戶服務.Availability: Items available for loan: Call number: HF5415.5 .C71 2013 (1). Place hold Add to cart (remove)
	2.	The power of relationship marketing : how to keep customers for life / Tony Cram. by Cram, Tony. Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Financial Times/Pitman, 1994Other title: Keeping customers for life \| Relationship marketing.Availability: Items available for loan: Call number: HF5415.5 .C71 1994 (1). Place hold Add to cart (remove)

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