Michelli, Joseph A.,  1960- <br/><br/>
The new gold standard :  5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company / 
 five leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company. 
Joseph A. Michelli. 
 - New York :  McGraw-Hill,  2008. 
 - xvi, 284 p. :  ill. (some col.) ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 265-271) and index. 
<br/><br/><label>ISBN: </label>9780071548335 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Ritz-Carlton Hotels (Firm)--Management--Case studies.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate culture<br/>Customer services<br/>Leadership<br/>Success in business<br/>Total quality management