TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, information technology 
T2  - The McGraw-Hill/Irwin series operations management
SN  - 9780071263467
PY  - 2008///
CY  - Boston
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
N1  - 1 CD inserted in pocket at the back of the book; Includes bibliographical references and indexes
ER  -