Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 6th ed. 
 - Boston :  McGraw-Hill,  2008. 
 - xvii, 537 p. :  ill. ;  28 cm. +  1 computer optical disc. 
 - The McGraw-Hill/Irwin series operations management .
<br/><br/> 1 CD inserted in pocket at the back of the book. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9780071263467 978007126346D (CD) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management