TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9781305662223 
AV  - HD62.15 .E92 2017
PY  - 2017///]
CY  - Boston, MA
PB  - Cengage Learning
KW  - Total quality management.
N1  - Includes bibliographical references and index (pages 465-470)
ER  -