TY  - BOOK
AU  - Davies,H.T.O.
AU  - Tavakoli,Manouche
AU  - Malek,M.
AU  - Neilson,Aileen R.
TI  - Managing quality: strategic issues in health care management 
T2  - Routledge revivals
SN  - 9780429450013
AV  - RA395.G7 .M36 2018eb
U1  - 362.1068 23
PY  - 2018///
CY  - London
PB  - Routledge, Taylor & Francis Group
KW  - Health services administration
KW  - Great Britain
KW  - Congresses
KW  - Total quality management in human services
KW  - POLITICAL SCIENCE / Public Policy / Social Security
KW  - bisacsh
KW  - POLITICAL SCIENCE / Public Policy / Social Services & Welfare
KW  - Conference papers and proceedings
KW  - lcgft
KW  - Electronic books
N1  - First published 1999 by Ashgate Publishing; Includes bibliographical references; Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures; List of Tables; Acknowledgments; Preface; Section 1: Scene Setting; 1 Is Health Care a Business? An Analysis of Health Care, and its Consideration as a Business; 2 Managing the Design of Health Care Services; Section 2: Quality in Health Care; 3 Towards Critical Quality; 4 Whose Quality? Different Interest Groups' Perspectives on Health Care Quality; 5 The Quantification of Patient Satisfaction; 6 Managing Clinical Audit: Diagnosing the Problems and Designing Solutions; 7 Improving Child Dental Health in Scotland: An Audit in Primary Care8 Human Resource Management Audits: Contributions to Quality; Section 3: Using Performance Indicators; 9 What Are We Counting with Hospital Episode Statistics (HES)?; 10 Clinical Outcomes Indicators in Scotland: Lessons and Prospects; 11 What do Managers and Physicians Prefer as Indicators of Clinical Outcome?; 12 Performance Indicators: A Patient-centred Approach; 13 Is Indicator Use for Quality Improvement and Performance Measurement Compatible?; 14 Published Health Outcomes: Guiding Lights or Wreckers' Lanterns?
UR  - http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1990123
ER  -