TY  - BOOK
AU  - Dumas,Marlon
AU  - Dumas,Marlon
TI  - Fundamentals of business process management
SN  - 9783642331428 (hard cover : alk. paper)
PY  - 2013///
CY  - New York
PB  - Springer
KW  - Business
KW  - Data processing
KW  - Management
KW  - Reengineering (Management)
N1  - Includes bibliographical references and index
N2  - Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates.
ER  -