21 shi ji fu wu ying xiao zhi hui /
21 世紀服務營銷智慧 / 游漢明, 梁偉強.
Material type:
TextPublisher: Xianggang : Xianggang cheng shi da xue chu ban she, 2002. Publisher: 香港 : 香港城市大學出版社, 2002Description: vi, 219 p. : ill. ; 22 cmISBN: 962937076X ; 9789629370763Other title: Er shi yi shi ji fu wu ying xiao zhi hui Other title: Colophon title also in English: Service marketing in the 21st century | 二十一世紀服務營銷智慧Subject(s): Customer services -- China -- Hong Kong | Marketing -- China -- Hong Kong
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HF5415.5 .Y68 2002 (Browse shelf) | Available | 0001445E | ||
| Book | Gratia Christian College Library Book Shelves | Print book | HF5415.5 .Y68 2002 (Browse shelf) | c. 2 | Available | 7003761O |
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| HF5415.5 .S41 2011 Users, not customers : | HF5415.5 .S6 2010 Managing customer value : | HF5415.5 .T14 2013 最勾引顾客的招牌 / | HF5415.5 .Y68 2002 21 世紀服務營銷智慧 / | HF5415.5 .Y68 2002 21 世紀服務營銷智慧 / | HF5415.52 .H47 2010 弘兼憲史客訴處理入門 / | HF5415.527 .P45 2009 Do you want to keep your customers forever? / |
Includes bibliographical references.