Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextSeries: The McGraw-Hill/Irwin series operations managementPublisher: Boston : McGraw-Hill, 2008Edition: 6th edDescription: xvii, 537 p. : ill. ; 28 cm. + 1 computer optical discISBN: 9780071263467; 978007126346D (CD)Subject(s): Service industries -- Management
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Diverse Material | Gratia Christian College Library Book Shelves | Print book | HD9980.5 F57 2008 (Browse shelf) | Available | 0000844G | ||
| Diverse Material | Gratia Christian College Library Request at Counter | Print book | HD9980.5 F57 2008 (Browse shelf) | cd-rom | Missing | 0000845H |
Browsing Gratia Christian College Library shelves, Shelving location: Book Shelves, Collection: Print book Close shelf browser
| HD9975.H624 H73 2010 Starting from scrap / | HD9980.5 .B17 2009 Services marketing : | HD9980.5 .D14 2014 服務業行銷與管理 : | HD9980.5 F57 2008 Service management : | HD9980.5 .L45 2009 服務品質管理 / | HD9980.5 .Z45 2018 Services marketing : | HD9987.A2 L68 2003 服務行銷 : |
1 CD inserted in pocket at the back of the book.
Includes bibliographical references and indexes.