Quality and performance excellence : management, organization, and strategy / James R. Evans.
Material type:
TextPublisher: Mason, OH : South-Western/Cengage Learning, 2014Edition: 7th edDescription: xv, 479 p. : ill. ; 24 cmISBN: 1133955932; 9781133955931Subject(s): Total quality management| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HD62.15 .E93 2014 (Browse shelf) | Available | 0005235F |
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.