Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. - Boston : McGraw-Hill, 2008. - xvii, 537 p. : ill. ; 28 cm. + 1 computer optical disc. - The McGraw-Hill/Irwin series operations management .
1 CD inserted in pocket at the back of the book.
Includes bibliographical references and indexes.
9780071263467 978007126346D (CD)
Service industries--Management
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. - Boston : McGraw-Hill, 2008. - xvii, 537 p. : ill. ; 28 cm. + 1 computer optical disc. - The McGraw-Hill/Irwin series operations management .
1 CD inserted in pocket at the back of the book.
Includes bibliographical references and indexes.
9780071263467 978007126346D (CD)
Service industries--Management