Dumas, Marlon.
Fundamentals of business process management / Marlon Dumas, Marcello La Rosa, Jan Mendling. - 1st ed. - New York : Springer, 2013. - xxvii, 399 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates.
9783642331428 (hard cover : alk. paper)
2013932467
Business--Data processing--Management
Reengineering (Management)
Fundamentals of business process management / Marlon Dumas, Marcello La Rosa, Jan Mendling. - 1st ed. - New York : Springer, 2013. - xxvii, 399 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates.
9783642331428 (hard cover : alk. paper)
2013932467
Business--Data processing--Management
Reengineering (Management)